Success stories


EASTNets Mobile Payment demo at Sibos 2011

Industry: Finance.
Process: Mobile Payment
Key Benefits: Visual  communication tool, rapid prototyping, demo.

A similar demo setting as the one presented at SIBOS last year with a storyboard based on a Openflexo Model will be presented at SIBOS 2011, September 19-23, 2011 in Toronto. This demo will used the en.MoRe environment of EASTNets and show the different steps and message flow between the telecommunication companies, EASTNets, SWIFT and Receiving Banks.

BNP Paribas Fortis change management

Industry: Finance.
Process: Change management for the introduction of a new CRM
Key Benefits: Speed of development, flexibility and .

A simulator of the new CRM application to be deployed in the Belgian Branches has been developed with Openflexo. This simulator has been used as a sandbox for designing videos and E-Learning scenarios for training the trainers first and then the agents in all the branches. A pedagogical set of data has been used with events, rendez-vous and others date related data being automatically moved week after week so that the trainees always have the same environment when they start.

The simulator is real clone of the real application from the user point of view. The user do not see the differences. It is a multi-lingual application with business rules initially implemented with Openflexo in 25 days. The releases required to follow the late change requests and update on the real application in its early phase were done by updating the model and generation the prototypes mostly in a day or two.

The experience was so successfull that it was replicated for other branches such as FINTRO after some rebranding of the layout and an update of the Business rules.

 

SWIFT’s Mobile Payment demo presented at SIBOS 2010

Industry: Finance.
Process: Workers’ Remittance Mobile Payment
Key Benefits: Visual  communication tool, demo.

SWIFT asked Agile Birds to set up visual demo of the mobile payment message flow between a Iphone Smart phone application from the sender to the cash to be collected at given collection point by the receiving parties.

A storyboard has been designed with Openflexo with active data shown in SWIFT messages. A Iphone application has also been built with Googgle map selection of collection points.

This demo has been presented at Sibos 2010 and at many other conferences and forum.

 

Belgacom International Carrier Service

Industry: Telecom.
Process: Operational network management.
Key Benefits: User friendliness, maintainabilty of Standard Operating Procedures.

BICS internal experts are currently using Openflexo to map their processes and manage their associated Standard Operating Procedures in the context of outsourcing their service desk.

The resulting Openflexo Publisher is the main tool for transferring the knowledge to the distant entity running the service desk. It is used by operators to find the relevant information and Standard Operating Procedures.

 

ING’s LEAN Operational Management

Industry: Financial Services.
Process: Lean Six Sigma Operational Management.
Key Benefits: User friendliness, rapid analysis and development.

This project analyzes and develops a web-based application to support the operational management in some Lean Six Sigma departments of ING in terms of job assigment, time recording and performance analysis. The objective was to keep this application as simple as possible. GWT Rich Internet Application technology was used even during the rapid prototyping phase of business requirement elicitation.This application went life on May 20th 2009.

 

SWIFT Financial Transactions Documentation

Industry: Financial Services.
Process: Interbank transaction processes.
Key Benefits: Visibility and Simplicity.

We are currently helping Swift to design and publish an online documentation for one of their interbank transaction processes. Using FlexoBPM, the interactive documentation is generated for different customer audiences: technical information such as XML message format for implementors, and high level process description for vendors or for education purpose

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Electrabel e-procurement

Industry: Energy & Utilities.
Process: Large customer procurement workflow.
Key Benefits: Sharing common data. Monitoring margin.

A workflow-based tool to support the data coherence in the internal Value Chain process for key clients was designed and delivered to Electrabel. This process mainly involves the Pricing, Sourcing and Forecasting activities. The value chain represents the whole end-to-end process from offering to energy delivery for key clients. The change management was performed during the analysis phase with the prototyping based FlexoBPM methodology.

partnena

 

Partena Quality Management Workflow

Industry: Services.
Process: Quality Assurance Workflow.
Key Benefits: Requirement elicitation through rapid prototyping, flexibility.

A workflow for supporting the quality assurance of  Partena was  designed, developped and deployed. A selection of files are selected for monthly checking. The checking tasks are distributed and remediation actions are created and monitored.

Cofinimmo

 

Cofinimmo Customer Requests Workflow

Industry: Real Estate.
Process: Customer request management.. 
Key Benefits: Requirement elicitation through rapid prototyping, fast development.

A workflow for managing Cofinimmo customer requests has been designed with Cofinimmo’s business users and then developed with FlexoBPM technologies and deployed. Integration with Cofinimmo architecture and especially data warehouse has been delivered.

Tango

 

Tango Corporate Processes

Industry: Telecommunication.
Process: Coorporate Customer Relationship.
Key Benefits: Definition standard operating procedures associated with processes.

Tango corporate processes were analyzed and mapped using the FlexoBPM Tool Set. An enhanced documentation as well as flowcharts, business recommendations and KPI/SLA advices have been provided in order to help Tango to control and increase the quality of their services on the corporate market.

 

Bioemergences

Industry: Bio-Pharmaceuticals.
Process: Image processing chain between microscope and Biologist annotation.
Key Benefits: automization and usage of grid computer power.

We has been participating to the BioEmergences European Research Project. It has developed an experimental platform to observe in vivo the emergent patterns on various scales and measure their variability between different individuals of the same species. This platform implements and monitors a workflow for transfering data from a microscope to the IN2P3 CERN data centre in Lyon where a sequence of heavy image data processing is implemented before being visualized on the platform.
Within this project, a SOA platform has been developed that allocates the image processing tasks on the EGEE computer grid and monitors their completions.

 

ING Mortgage Prototyping

Industry: Financial Services.
Process: Mortgage Loan.
Key Benefits: Ergonomy and monitoring of a transversal process.

Flexo BPM Business was used as a modeling and communication tool between stakeholders during the re-engineering process at ING Belgium Mortgages. Iterative prototypes were created for business validation.

climact

 

Climact.org Payment transactions management

Industry: Energy & Utilities.
Process: CO2 impact compensation certificate acquisition.
Key Benefits: Requirement elicitation by rapid prototyping, development speed.

Climact is a new actor in the field of CO2 impact compensation. They offer the possibility to individuals and organisations to calculate their personal CO2 impact. From that point it’s possible to reduce this impact with some measures and finally the result can be compensated by buying shares in some CO2 reductions projects.
The whole functional management system of the company that runs the website has been designed with FlexoBPM. Starting with an interative prototype-driven analysis phase to fully define the needs and the functional behaviour of the future Web-based application.
From the analysis model automatical code was generated through Flexo BPM Enterprise. Then the developers added their own code to finish the application that runs Climact today.

ucb logo

 

UCB request tracking

Industry: Pharmaceutical.
Process: Documentation center request tracking workflow.
Key Benefits: Requirement elicitation by rapid prototyping, development speed.

UCB Pharma relies on Flexo’s technology for designing and implementing its theRequest Tracking System at its international documentation centre.

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